Refund Policy
This document will be reviewed by our legal advisers and updated before paid services open.
SOFT Cloud uses a prepaid USD balance. This page explains how to get unused balance back.
What can be refunded
Only unused balance. Usage already charged and monthly plans already started are not refundable.
How to request
Sign in and request a refund from the top-up order page. To protect your money, you must enter a fresh two-factor code.
Where it goes
Refunds go back by the original payment method. Payments made by bank transfer are refunded to the paying account.
We first deduct the amount from your balance, then refund through the payment provider or bank; if a result is unclear, two staff members review it before anything else happens.
Timing
Timing depends on the payment provider or bank.
Chargebacks
If you dispute a payment with your card issuer, the disputed amount is deducted from your balance.
Contact
Email [email protected] about refunds.