Terms of Service

Accounts

Business customers must provide their company name and proof of registration; individuals must register in their own name and provide one identity document. A cloud console account is opened once verification is approved.

You must keep your password and two-factor device safe and are responsible for everything done under your account.

We do not provide service to countries, regions or parties subject to sanctions or export controls.

Billing

All products draw on one prepaid USD balance: top up first, then usage is deducted. Cloud servers are billed hourly and stop billing when deleted; managed databases are billed monthly by plan.

Outbound internet traffic is billed per GB; inbound traffic is free. Each cloud server includes a monthly outbound allowance (shown on the cloud servers page), pooled across all servers in your account and pro-rated by how long each server existed that month. Traffic is charged as used during the month, and the part within the allowance is credited back to your balance early the following month.

When you pay in another currency, the exchange rate is locked when the order is placed.

If your balance runs out, related resources may be suspended; resources and data not renewed after the grace period may be deleted, and we will email you before deletion.

Acceptable use

You may not use the service for unlawful activity, spam, network attacks, malware, or to infringe others' rights.

We investigate abuse reports ([email protected]) and may suspend the resources involved.

Software licences

The Linux images we provide are used under each distribution's own open-source licence.

Windows Server images are unlicensed and not activated. Before using one you must hold a licence that permits running it on a third-party shared cloud (for example a licence with Software Assurance or a subscription licence under Microsoft's Flexible Virtualization Benefit) and activate it yourself. We do not supply Windows licences or activate Windows for you.

Windows desktop editions (such as Windows 10 or 11) may not be installed or run on cloud servers. You are responsible for licensing any other software you install.

Your data

Data you store in your cloud resources belongs to you. We provide storage redundancy (Ceph, three replicas), which is not a backup; please keep your own backups.

Maintenance and availability

The facility has about two planned power maintenances a year; we announce each at least 7 days in advance by email and on the website.

Limitation of liability

To the extent permitted by law, we are not liable for indirect loss, loss of profit or loss of data; our total liability is limited to the fees you actually paid in the 12 months before the event.

Termination

You may stop using the service at any time and request a refund of unused balance (see the Refund Policy). We may suspend or terminate accounts that breach these terms.

Governing law

These terms are governed by the laws of Malaysia.

Contact

Service: [email protected]. Personal data: [email protected].