Refund Policy

What can be refunded

Only unused balance. Usage already charged and monthly plans already started are not refundable.

How to request

Sign in and request a refund from the top-up order page. To protect your money, you must enter a fresh two-factor code.

Where it goes

Refunds go back by the original payment method. Payments made by bank transfer are refunded to the paying account.

We first deduct the amount from your balance, then refund through the payment provider or bank; if a result is unclear, two staff members review it before anything else happens.

Timing

Timing depends on the payment provider or bank.

Chargebacks

If you dispute a payment with your card issuer, the disputed amount is deducted from your balance.

Contact

Email [email protected] about refunds.